Frequently Asked Questions
How long does it take to produce and ship my order?
- Production begins once the order is finalized and paid for.
- All Clothing orders take approximately 3-10 business days to make, depending upon decoration method and rush production methods.
- Merchandise items production times are dependant upon product, please see specific product page for available rush and normal production times for that item.
- Shipping is then 1-5 days in transit, depending on shipping method selected. To estimate your delivery date, please add the production time selected along with the shipping time selected.
What determines and affects pricing?
- The actual product (clothing style or merchandise)
- The design, specifically the amount of colors in the design
- The quantity (the higher the quantity, the higher the discount)
How do I know how something fits?
Each item will have fit description and sizing recommendations. If you have any questions you can always
get in touch with a representative and they can provide further details and sizing charts.
How will my merchandise be shipped?
USPS (Priority Mail or First Class), UPS Ground, Or UPS expedited (if you choose). Specific shipping details and options will be
provided upon check out.
Is rush production and shipping service available?
Yes, most likely there is a rush option. Rush shipping and or production options will be available online under
the shipping section. Please see our RUSH ORDERS Policy for additional information.
What happens if my item is out of stock or backordered?
If there is a stock issue, we will do our best to notify you within 1-2 business days via email, however please
review our STOCK AND AVAILABILITY Policy for further information.
How can I track the status of my order?
Once your order is submitted, you will receive an order confirmation to the email address provided at checkout. Your order will be made in the production time selected at checkout. Once your order is made and ships out you will receive a shipment email with tracking, and the package will then be delivered within 1-5 business days
(Monday-Friday. Saturday as well, for USPS). Please note, that if you order multiple items, they may be shipped separately in separate boxes (delivery days may not be the same).
Can I cancel or change an order once it has been placed?
Your order will be processed within 15 minutes of receiving your confirmation email. Please review our CANCELLATIONS AND CHANGES TO ORDERS Policy.
Can I return or exchange my custom-made merchandise?
Please review our RETURN Policy if you have further questions.
How can I pay for my order?
You can pay online or mail us a check. Orders will not be processed until payment is received.
Our PAYMENT BEFORE PRODUCTION Policy can provide further details.
What methods of payment do you accept?
We accept credit cards (Visa, Mastercard, American Express, and Discover), as well as checks (for large
group orders only). Checks can be entered online or mailed in (all Bill Highway checks must be mailed in to Greek U) to:
Greek U, Inc.
2535 Kettner Blvd.
San Diego, CA 92101
Please contact us at firstname.lastname@example.org if you have any questions regarding payment.
Can members of my group pay individually?
We do not offer this option at this time. Please contact us if you need to offer this to your group.
Are you licensed to sell items to Greeks?
Yes! We are licensed with Affinity Marketing Consultants for every National Greek Organization they provide licensing for.
Do you ship orders outside the continental US?
We are sorry to say, we generally don’t ship orders outside the U.S, as this becomes extremely costly for our customers. If you have a large group order you wish to ship to Canada, please email the details to us at email@example.com and we can see if we may be able to help you out.
Is there a minimum quantity to be considered when ordering?
There are minimums on certain items which are listed next to the item. Please check the specific item you are
interested in to see if you can order 1 at a time, or if a certain minimum is required. However, all individually printed clothing items and sewn-on letter products can be purchased individually and have no minimum!
I am looking for a specific item that I don't see on your website. Can I get items that are not shown on your site?
Yes! We offer thousands of items, and we can custom create items for group orders of 24 or more pieces. If you don’t see the item you want, feel free to contact a rep or fill out a custom art request form
Do we have to choose from the designs on your website or can we submit our own ideas?
- You are able to customize our group designs and sewn-on letter items online by changing the style, shirt color, imprint colors, etc.
- If you have your own ideas, you can fill out our custom art request form, call us, or email us the information at firstname.lastname@example.org.
We will get in touch with you very soon after we receive your request.