Greek U is proud to create custom clothing and merchandise for sororities and fraternities nationwide! Most of the items that we offer are made to order, which means that we carefully craft your items exactly as you specify in the customization. We strongly suggest that you give us a call to go over all of your concerns prior to placing your order so that we can ensure that you are 100% satisfied with the final product. 

    STEPS TO REQUEST A RETURN/EXCHANGE

    Step 1
    - If you have a Greek U account, then please visit this page to begin the process.
    - If you checked out as a Guest, then please visit this page to begin the process. 

    Step 2: 
    Once at this page, click on “Request New Return” button. Select the order that contains the item you want to return/exchange. Once that order loads, select the item you want to return/exchange. Please list out any Additional Information and attach any images that will illustrate your issue with the item. Once you submit the request, Greek U will review your claim and give you a response within one business day.

    Step 3:
    If your claim is approved, you will receive an email with next steps. You may need to send the item back and a Shipping Label and Packing Slip will be included in the email. 

    MANUFACTURING GUARANTEE

    Greek U offers a manufacturing guarantee on all products. If your item(s) has flaws or defects in workmanship then we will immediately repair or redo your item(s). If you need to return or exchange, please follow the steps below within 7 days of receiving your order to fill out a request form. We’ll send you instructions on how to return the item(s). You can also email orders@greeku.com to discuss your order.

    Greek U will cover shipping costs if there is a manufacturing defect.

    We are not responsible for incorrect spelling, typos, names, text, or any errors made by the customer so please make sure your order is correct and without errors before ordering. Greek U reserves the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered. Also, colors appear differently on every computer, tablet, and mobile device. The colors you see are not 100% accurate to the colors you will receive. Greek U is not responsible for slight color differences.

    NO HASSLE RETURNS

    Greek U offers a money back guarantee on orders under $100 (less shipping). Any orders over $100 and all group orders are subject to our Manufacturing Guarantee. Since products are custom made, please make sure that all of the details of your order are correct before ordering. If you need to return or exchange, please follow the steps below within 10 days of receiving your order to fill out a request form. We’ll send you instructions on how to return the item(s). You can also email orders@greeku.com to discuss your order.

    We will not accept worn and/or used merchandise.  Original and return shipping charges are non-refundable. Greek U will cover shipping costs if there is a manufacturing defect. Please note that if you use a coupon (for example: $10 off an order of $49 or more) and you return an item that puts you under the threshold, you will receive a refund less the value of the coupon. 

    We are not responsible for incorrect spelling, typos, names, text, or any errors made by the customer so please make sure your order is correct and without errors before ordering. Greek U reserves the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered.