Frequently Asked Questions
How long does it take to produce and ship my order?
- We custom make your order just for you!
- Each item has a Production time (see details below), which is the time it takes to custom make your order.
- Shipping Time can be decided during checkout. From 1-5 business days.
- Production + Shipping time = your estimated delivery date
- Most items take about 5-7 business days to produce, plus the ship time ranges from 1-5 business days.
- Check for the “When will I get my Order” Calculator on the product page
- Production begins the next day after order is finalized and paid for
Is rush production and expedited shipping options available?
- There are rush shipping options at checkout.
- Keep in mind that this does not include the production time.
- If production can be rushed, you will see rush production options available at checkout.
- If you are placing a large group order, and need a Rush Order, feel free to contact us
What is the Return Policy?
- Greek U offers a Money Back Guarantee on all orders under $100.
- For orders over $100 we have a Manufacturing Guarantee: On custom made group orders we have a quality guarantee. We allow returns or exchanges for orders that are incorrect or damaged. We don’t allow returns on group orders unless there is something wrong with your order. Please make sure all the details are correct before you order.
- Please review our RETURN Policy if you have further questions.
How can I track the status of my order?
- Once you place your order, you will be emailed an order confirmation with the expected delivery date window.
- Your order will go into production first, and then it will ship out once it has been made.
- Shipping takes 1-5 business days Monday-Friday (Saturday as well, for USPS).
- You will get a tracking number once the order ships via email.
- You can also login to your account to see the tracking # once your order ships.
- Please note, that if you order multiple types of items, they may be shipped separately in separate boxes (delivery days may not be the same).
Will all of my order arrive at once?
- If you order multiple types of products, they may be shipped separately in separate boxes (delivery days may not be the same).
- All items are made and shipped from different locations, and therefore can arrive on different days.
- For example if you order a shirt with Stitched letters, a printed sweatshirt, and a piece of jewelry, they will all ship separately.
Can I cancel or change an order once it has been placed?
- Your order will be processed within 15 minutes of receiving your confirmation email.
- Once your order is placed the order can’t be changed. If you wish to change something about your order, contact us and we can see if we can make the change, or cancel your order, so that you may place a new order with correct specifications.
- For large group orders (over $100) please contact us if you need to change anything about your order, if the order is not yet in production we can make the adjustment.
Are you licensed to sell items to Greeks?
- Yes! We are licensed with Affinity Marketing Consultants for almost every National Greek Organization they provide licensing for. You can see our full list on our Home Page Menu here and choose “Sorority” or “Fraternity” from the homepage to see all the organizations.
I don’t see my organization, can I still order?
- Yes, if you are a non licensed organization and would like to order, go to the Home Page Menu here and choose “Sorority” or “Fraternity” from the homepage to see all the options available.
- If you are a business or another organization looking for custom group orders of 60+ please contact us to further discuss. We work with many businesses and sports teams, and are happy to help you!
What happens if my item is out of stock or backordered?
- If there is a stock issue, we will do our best to notify you within 1-2 business days via email, however please review our STOCK AND AVAILABILITY Policy for further information.
How will my order be shipped?
- Orders are shipped by several postal carriers:
- USPS (Priority Mail or First Class). Regular Shipping Options at checkout.
- UPS Ground, Or UPS expedited (if you choose).
- Specific shipping details and options will be provided upon checkout
- For more information please see our policy: Delivery on Time & Undeliverable Address here.
What methods of payment do you accept?
- Payment Types
- All major credit cards
- Amazon Pay
- Payments with Paypal
- Checks are accepted for orders above $250: Checks can be entered online here or mailed in (all Billhighway checks must be mailed in to Greek U
- We must receive Payment Before Production here
Can members of my group pay individually?
- We do not offer this option at this time.
Do you ship orders outside the continental US?
- We are sorry to say, we don’t ship orders outside the U.S at this time, as this becomes extremely costly for our customers.
- If you have a large group order you wish to ship to Canada, please contact us, and we can see if we may be able to help you out.
Is there a minimum quantity to be considered when ordering?
- Most items can be purchased individually
- There are minimums on certain items which are listed next to the item. Please check the specific item you are interested in to see if you can order 1 at a time.
- We offer group discounts on all items, and you can find the special pricing on each page.
What determines and affects pricing?
- The style, the decoration method, the amount of colors in the art, and the quantity affects the price
- We offer group discounts on all of our products!
- Keep in mind that all of our products are made of the highest quality, and have a quality guarantee.
How do I know how something fits?
- Each item will have fit description and sizing recommendations
- If you have any questions you can always please contact us and we can provide further details and sizing charts.
I am looking for a specific item that I don't see on your website. Can I get items that are not shown on your site?
- Yes! We offer thousands of items, and we can custom create items for group orders of 60 or more pieces. If you don’t see the item you want, feel free to contact a rep or fill out a custom art request form
Can I customize my order or submit my own design?
- Many products allow you to customize them online by choosing the product colors, fabric colors, letters, text, etc. You get to preview it, and see exactly what it looks like!
- Most group items from water bottles to tote bags have a custom option online, with a 1 or 2 color custom design.
- If you have your own ideas and want a group order of 60+, you can fill out our custom art request form, or contact us to discuss.
- See our Custom Artwork Policy here.
Do I pay Sales Tax on my order?
- We are located in CA, if you are shipping anywhere in CA we are required to collect sales tax. This will be calculated at checkout.
- If you are outside of CA no sales tax will be collected.